Returns & Exchanges

We strive for complete satisfaction with our chipboard boxes and folding cartons; however, if your order does not meet your requirements, you may return unused stock items within 30 days of delivery. Please note that custom-printed or bespoke-sized packaging solutions are non-returnable unless a manufacturing defect is present.

Return Process

• 1.
  Request Authorization

  Contact our customer support team with your order number to obtain a Return Merchandise Authorization (RMA) number before shipping any items back.

• 2.
  Pack Securely

  Place the unused cartons in their original protective packaging to prevent bending or moisture damage during transit back to our warehouse.

• 3.
  Label and Ship

  Clearly mark the RMA number on the exterior of the shipping container and send the package via a trackable carrier to our returns department.

• 4.
  Inspection and Refund

  Once our quality control team verifies the condition of the returned boxes, a refund will be issued to your original payment method, minus applicable restocking fees.